Your information is completely secure with us

1 Introduction & Scope

ow365 ("we", "us" or "the platform") operates a safe and reliable online gaming environment for players in Bangladesh. This privacy policy describes what information we collect, why we collect it, how we use it, and when we share it with third parties.

This policy applies to the ow365 website, mobile site, and all related services. If you use any part of our platform, you are consenting to the processing of your information under this policy.

ow365 provides services only to individuals aged 21 or older. We do not knowingly collect personal information from minors.

2 Information We Collect

We need certain information to provide you with our services. We collect this information directly from you and automatically.

2.1 Information You Provide Directly

When you open an account or log in to ow365, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Identity verification documents (where applicable)
• Preferred payment method details (bKash, Nagad, Rocket or bank transfer)
• Communication history with the support team

2.2 Automatically Collected Information

When you use our platform, the following information is recorded automatically:

• IP address and device type
• Browser type and operating system
• Time spent on the platform and pages visited
• Game play history and transaction details
• Information collected from cookies and similar tracking technologies

3 Purpose of Using Your Information

ow365 uses your information only for the following legitimate purposes:

• Account management and verification: To confirm your identity and keep your account secure.
• Processing transactions: For deposits, withdrawals, and bonus processing. The minimum deposit is ৳200 and the minimum withdrawal is ৳500.
• Customer support: To resolve your complaints, questions, or issues.
• Platform improvement: To use analytical data to further improve the user experience.
• Security and fraud prevention: To detect unauthorized access and fraudulent activity.
• Legal compliance: To comply with applicable laws and regulations.
• Communications and notifications: To inform you about important updates, promotions, or changes to services.

We will never use your information for purposes not listed above, or for purposes you have not consented to.

4 Data Storage & Security

4.1 Storage Method

ow365 stores your personal information on secure servers. We use SSL encryption technology, which keeps all data transfers between you and our servers secure.

4.2 Security Measures

We take the following technical and administrative steps to keep your information secure:

• Use of industry-standard encryption technology
• Restricted data access for limited staff
• Regular security audits and monitoring
• Unauthorized access detection systems
• Password and session security policies

4.3 Retention Period

We retain your information for as long as your account is active, or for as long as is necessary to provide the service. Certain information may need to be retained for a set period due to legal obligations.

5 Data Sharing & Third Parties

5.1 When Information Is Shared

ow365 does not sell your personal information. However, in certain circumstances, information may be shared with trusted third parties:

• Payment processors: Information necessary to process transactions via bKash, Nagad, Rocket, or bank transfer.
• Technology service providers: Technology partners contracted to operate the platform.
• Legal authorities: To comply with court orders or legal requirements.
• Fraud prevention agencies: To detect and prevent fraudulent activity.

5.2 Third-Party Obligations

Third parties with whom we share information are bound by strict confidentiality agreements. They may not use your information beyond our instructions.

5.3 International Data Transfers

Some of our technology partners may be located outside Bangladesh. In such cases, we ensure that data transfers are carried out in accordance with international privacy standards.

6 Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small data files stored on your device. ow365 uses various types of cookies that improve your browsing experience.

6.2 Types of Cookies We Use

• Essential cookies: Necessary for the core functionality of the platform, such as maintaining login sessions.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To evaluate and improve platform performance.

6.3 Cookie Control

You can control or disable cookies through your browser settings. However, disabling cookies may cause some features of the platform to not work properly.

7 Your Rights

As an ow365 user, you have the following rights:

• Right to access: You have the right to know what information we hold about you.
• Right to correction: If any of your information is incorrect, you can request that it be corrected.
• Right to deletion: In certain circumstances, you can request that your personal information be deleted.
• Right to restrict processing: In certain circumstances, you can request that the processing of your information be limited.
• Right to portability: You can request to receive your information in a structured format.
• Right to object: You can object to certain types of processing of your information.
• Right to withdraw consent: You can withdraw any consent you have previously given at any time.

To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable time.

8 Marketing Communications

If you give your consent, ow365 may send you promotional offers, bonus updates, and information about the platform.

You can stop receiving these communications at any time via the "Unsubscribe" option at the bottom of any marketing message. Even if you stop marketing communications, you will continue to receive important service-related notifications from the platform.

9 Protection of Minors

ow365 services are only for individuals aged 21 or older. We actively prevent access by minors and take steps to verify age.

If we find that a minor has registered on our platform, we will immediately close that account and delete the associated information.

10 Links to Other Websites

Our platform may contain links to third-party websites. These external sites have their own privacy policies and ow365 is not responsible for their practices.

We recommend that you read the privacy policy of any external site before using it.

11 Changes to This Policy

ow365 may update this privacy policy as needed. For significant changes, we will notify you by email or through a notification on the platform.

If you continue to use the platform after any changes, you will be considered to have consented to the updated policy. We therefore recommend that you review this page regularly.

12 Complaint Submission Process

If you believe that ow365 has violated this privacy policy, please contact us. We will take your complaint seriously and investigate it.

To submit a complaint, please provide the following information:

• Details related to your account (not personal information)
• A detailed description of the subject of the complaint
• The date and time of the specific incident (if applicable)
• The resolution you are looking for

Our team provides support 24/7 via live chat or email ([email protected]) in both Bengali and English.